Have a problem or Question?

Support Please e-mail sales@skytel.ie (24 x7) or call 053 9126860 (Mon-Fri 9am to 5.30 pm).

We are committed to providing you with the best broadband service in Wexford.

If you are having problems with services or would like us to check on your service connection, please contact us.

Our committment is to resolve all issues within 48 hours. If we can do so from our office we will do this the same day. If not we will send one of our installation engineers to your premises.

If you feel that your call is not being dealt with in a timely manner. Please email sales@skytel.ie or call us at 053.9126860 and ask to speak to a manager.

Anti-Virus

It is critical that you have up to date Anti-Virus protection othewise your computer can go slow, or you may loose valuable data.

We recommend FREE AntiVirus programs like AVG. Please see : FREE.AVG.COM

Configuration Details

At Skytel, we will give you a PPPoE Username and Password or for business customers we can provide a FREE Fixed public IP address if you require one.

We highly recommend PPPoE , as it gives us more flexibility to improve your connection without having to reconfigure a wireless router.

Fixed IP detaila are in the format below.

Your IP address 93.92.X.X or 94.247.X.X
Your Subnet Mask 255.255.255.X
Skytel & Default Gateway 93.92.X.X or 94.247.X.X
Primary DNS Server 208.67.222.222
Secondary DNS Server 208.67.220.220
POP3 Server Name Depends on your e-mail provider. If you have @eircom.net, settings come from eircom
SMTP Server Name relay.skytel.ie

Check your Speed

At Skytel we are committed to providing you with the best broadband speeds. Skytel does not block any type of services unlike other providers.

Skytel does not charge overusage fees either unlike other providers.

Speedtest.net Mini requires at least version 8 of Flash. Please update your client .

To report a problem or make complaint.

Please e-mail: sales@skytel.ie or call us on 053 9126860 Mon-Fri 9.30 am to 5.30 pm. Saturday 10 am to 6pm.

A live person in Wexford will take your call, and will be happy to deal with you.